Store Policy

We founded Millie Edith Emporium for the Steampunk and Goth communities with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

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Delivery

Processing time

The time I need to prepare an order for dispatch varies. For details, please contact us.

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Unfortunately we cannot be responsible for delays due to customs.

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Returns & exchanges

We gladly accept returns and exchanges

• Contact me within: 14 days of delivery

• Dispatch items back within: 30 days of delivery

We do not accept cancellations on bespoke orders once started.  But please contact me if you have any problems with your order.

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

• Custom or personalised orders

• Next to skin items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.